Refund policy

Who you are dealing with

Your purchase is made from:
HerbaUK – Mattia Pecchini
Via Carlo Cantoni 7, 42016 Guastalla (RE), Italy
E-mail: support@herbauk.com
Phone: +44 7594 004902

All returns, cancellations and refunds are handled by us directly. Please do not contact Herbalife — they are not involved in your order.

Changing or cancelling an order

You can change or cancel your order by e-mail at any time before it is dispatched. Once a parcel has left us it must be handled as a return, as described below.

Your legal right to cancel (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order within 14 days of receiving the goods, without giving a reason. If your order arrives in several parcels, the period runs from the day you receive the last item.

To cancel, simply tell us by e-mail at support@herbauk.com. You may use the model cancellation form, but you do not have to. You then have a further 14 days to send the goods back to us.

Returns within 30 days

In addition to your legal right above, we accept returns of unopened products in their original packaging for 30 days from the day you receive them. We do not accept returns after 30 days.

To start a return, e-mail us with your order number. We will send you return instructions and the return address. Please do not send anything back before contacting us.

Products that cannot be returned

For health and hygiene reasons we cannot accept the return of food supplements, powders or drinks once the seal or safety film has been broken. Unopened products remain returnable. This does not affect your rights if an item is faulty.

Return shipping costs

The cost of returning the goods to us is yours, unless the item is faulty, damaged or not what you ordered. We recommend a tracked service and keeping proof of postage, as we cannot be responsible for parcels lost on their way back to us.

Refunds

We refund you within 14 days of receiving the goods back, or of your proof of postage, whichever comes first. Refunds are made to the same payment method you used for the order. Where you cancel under your 14-day legal right, we also refund the standard delivery charge you paid on the original order.

Exchanges

If you would prefer a different product, tell us when you contact us. New delivery charges apply to the replacement item.

Faulty, damaged or incorrect items

If a product arrives damaged, faulty or is not what you ordered, e-mail us with a photograph as soon as you can. We pay the return costs and send a replacement or a full refund, whichever you prefer. Your rights under the Consumer Rights Act 2015 are not affected.